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​1. Terms & Conditions

 

By accessing this website, placing an order, or purchasing merchandise from Chelle’s Fashion Loft LLC, you agree to the applicable terms, conditions, and store policies.

 

Chelle’s Fashion Loft LLC specializes in made-to-order, customized, and personalized merchandise.

 

Customers are responsible for reviewing product descriptions, sizing information, personalization details, processing times, shipping options, and all order information before completing checkout.

 

All orders are subject to payment approval and product/material availability.

 

2. Return & Refund Policy

 

All Sales Are Final.

 

Chelle’s Fashion Loft LLC does not accept returns or issue refunds.

 

This includes orders involving:

 

• Change of mind

• Incorrect size selected by the customer

• Incorrect color selected by the customer

• Incorrect personalization submitted by the customer

• Incorrect spelling, dates, photographs, or other information provided by the customer

 

Customers are responsible for carefully reviewing all order information before completing checkout.

 

Damaged, defective, or incorrect merchandise should be reported according to the Damaged, Defective & Incorrect Order Policy.

 

3. Exchange Policy

 

Exchanges are not accepted.

 

Customers are responsible for selecting the correct product, size, color, style, personalization, and other available options before completing their purchase.

 

If you are unsure about sizing, please contact Chelle’s Fashion Loft LLC before placing your order.

 

4. Custom Order Policy

 

Chelle’s Fashion Loft LLC specializes in made-to-order, customized, and personalized merchandise.

 

Customers are responsible for providing complete and accurate information, including:

 

• Names

• Spelling

• Dates

• Sizes

• Colors

• Photographs

• Wording

• Personalization information

• Design details

• Other requested information

 

Customized and personalized merchandise is final sale once production begins.

 

Chelle’s Fashion Loft LLC does not accept returns or provide refunds when an order was created according to incorrect information submitted by the customer.

 

5. Cancellation & Order Change Policy

 

Customers have up to 48 hours after placing an order to request cancellation, provided production has not begun.

 

Custom orders may be canceled before production begins.

 

Once production begins, custom orders cannot be canceled.

 

Once a customer approves a final design proof, additional changes will not be accepted.

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​​Shipping, Processing & Delivery

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6. Shipping & Delivery Policy

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Chelle’s Fashion Loft LLC currently ships throughout the United States using:

 

• USPS

• UPS

 

International shipping is not currently available.

 

Local delivery is not available.

 

Standard Shipping — $8

 

Standard Shipping begins after the applicable processing and production time has been completed.

 

2-Day Express Shipping — $40

 

2-Day Express Shipping applies after the order has completed processing and production.

 

Purchasing 2-Day Express Shipping does not shorten production time.

 

Important Processing & Shipping Notice

 

Processing and shipping times are separate. Purchasing 2-Day Express Shipping does not shorten production time. Rush Processing and 2-Day Express Shipping are separate $40 services.

 

Rush Processing — $40

The order will be processed within 5 business days, excluding weekends and holidays.

 

2-Day Express Shipping — $40

The completed order will receive 2-day express shipping after production is complete and the package has been transferred to the shipping carrier.

 

Customers who want both Rush Processing and 2-Day Express Shipping must purchase both services separately.

 

Rush Processing + 2-Day Express Shipping = $80 in additional service charges.

 

Neither Rush Processing nor 2-Day Express Shipping guarantees delivery by a customer’s birthday, graduation, or other event date.

 

Tracking

 

Customers will receive a shipping confirmation email once tracking information has been added to the order.

 

Tracking numbers will be provided for shipped orders.

 

Chelle’s Fashion Loft LLC cannot guarantee carrier delivery dates. Actual delivery after shipment is dependent upon USPS, UPS, or the applicable shipping carrier.

 

7. Processing & Production Policy

 

Standard and custom orders generally require:

 

10–14 business days

 

Weekends and holidays do not count as processing days.

 

Orders containing quantities greater than one may require additional processing time.

 

Processing/production time and shipping/transit time are separate.

 

For Rush Processing and expedited shipping options, please review Section 6 — Shipping & Delivery Policy.

 

8. Design Proof & Approval Policy

 

Customers will receive a design proof before customized merchandise is produced unless the item is a standard product with limited personalization.

 

Each qualifying custom order includes:

 

2 revisions

 

Additional revisions are:

 

$15 per revision

 

Customers are responsible for carefully reviewing:

 

• Names

• Spelling

• Dates

• Photographs

• Colors

• Wording

• Placement

• Personalization

• Overall design details

 

Once the customer approves the final design, no additional changes will be accepted.

 

Production may begin following final approval.

 

9. Sizing & Fit Policy

 

Customers are responsible for selecting the appropriate size before completing an order.

 

Adult Skirts

 

Adult skirts may run small. Customers are encouraged to take their measurements and compare them with the applicable sizing chart before purchasing.

 

Adult Sweatshirts

 

Adult sweatshirts are unisex. Customers who prefer a snug or fitted appearance are encouraged to consider sizing down.

 

Need Sizing Assistance?

 

Customers who are unsure about sizing should contact Chelle’s Fashion Loft LLC before placing an order.

 

10. Color & Product Appearance Disclaimer

 

Product colors may appear slightly different depending on photography, lighting, screen/display settings, fabric, materials, and production variations.

 

Because merchandise may be handmade, customized, personalized, or made to order, slight variations may occur between displayed samples and completed merchandise.

 

11. Damaged, Defective & Incorrect Order Policy

 

Damaged, defective, or incorrect merchandise must be reported within 5 days of delivery.

 

Photographs of the merchandise are required.

 

Customers should provide:

 

• Customer name

• Order number

• Description of the issue

• Clear photographs showing the problem

 

The reported issue will be reviewed before an appropriate resolution is determined.

 

12. Lost, Stolen & Missing Package Policy

 

Customers are responsible for providing a complete and accurate shipping address during checkout.

 

Tracking information will be emailed once it has been added to the order.

 

Chelle’s Fashion Loft LLC cannot control carrier delays or guarantee carrier delivery dates after an order has been shipped.

 

Customers experiencing a missing or delayed package should contact the applicable shipping carrier and Chelle’s Fashion Loft LLC for assistance.

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Please review Section 6 — Shipping & Delivery Policy for tracking and carrier information

 

13. Event Date & Rush Order Policy

 

Customers purchasing birthday, graduation, or other event-related merchandise should place their orders approximately 2–3 weeks before the event.

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Chelle’s Fashion Loft LLC does not guarantee delivery by a customer’s birthday, graduation, or other event date.

Customers are responsible for placing orders early enough to accommodate both processing/production time and shipping/carrier transit time.

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Chelle’s Fashion Loft LLC will ship qualifying orders according to the applicable posted processing timeframe. Actual delivery after shipment is dependent upon the shipping carrier.

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For Rush Processing and 2-Day Express Shipping pricing and timing information, please review Section 6 — Shipping & Delivery Policy.

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​14. Customer-Supplied Images & Designs Policy

 

Customers may submit:

 

• Photographs

• Logos

• Graphics

• Themes

• Other requested design materials

 

Chelle’s Fashion Loft LLC may determine whether submitted materials are suitable for the requested product or design.

 

Submission of an image, photograph, logo, graphic, theme, or other material does not guarantee that the requested design can be reproduced exactly.

 

15. Payment & Chargeback Policy

 

Payment is required when an order is placed.

 

Available payment methods may include:

 

• Credit Cards

• Debit Cards

• PayPal

• Apple Pay

• Google Pay

• Klarna

• Shop Pay, if available through the website/payment configuration

 

Customers experiencing an order or payment concern should contact Chelle’s Fashion Loft LLC directly for assistance.

 

16. Sale, Clearance & Final Sale Policy

 

Sale merchandise is final sale.

 

Chelle’s Fashion Loft LLC maintains an All Sales Final policy.

 

17. Product Availability Policy

 

Products, garments, sizes, colors, materials, embellishments, and other components are subject to availability.

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If an availability issue affects an order, Chelle’s Fashion Loft LLC may contact the customer regarding available options.

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18. Privacy Policy

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Chelle’s Fashion Loft LLC may collect customer information necessary to process purchases, fulfill orders, communicate with customers, provide customer service, operate the website, and maintain website functionality.

 

Customer information may also be processed by Wix and applicable payment, shipping, and other service providers necessary to complete transactions and operate the online store.

 

19. Cookie Policy

 

The Chelle’s Fashion Loft LLC website may use cookies and similar technologies for website functionality, shopping features, security, customer preferences, analytics, and other enabled website services.

 

Customers may manage available cookie preferences through the website’s applicable cookie settings.

 

20. Accessibility Statement

 

Chelle’s Fashion Loft LLC is committed to providing an accessible and user-friendly online experience.

 

Customers who experience difficulty accessing website information or completing an online purchase may contact Chelle’s Fashion Loft LLC for assistance.

 

Customer Information

 

21. Frequently Asked Questions

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How long does my order take to process?
Standard and custom orders generally require 10–14 business days, excluding weekends and holidays.

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Are your products ready to ship?
No. Chelle’s Fashion Loft LLC offers made-to-order merchandise.

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Do you accept returns?
No. All sales are final.

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Do you accept exchanges?
No.

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How much is Standard Shipping?
Standard Shipping is $8.

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Do you offer Rush Processing or 2-Day Express Shipping?
Yes. Please review Section 6 — Shipping & Delivery Policy for current pricing, timing, and service information.

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Does 2-Day Express Shipping shorten production time?
No. Processing and shipping times are separate.

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When should I order for my event?
Customers should order approximately 2–3 weeks before the event.

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Do you guarantee delivery before my event?
No. Chelle’s Fashion Loft LLC cannot guarantee delivery by an event date.

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Will I receive tracking information?
Yes. A shipping confirmation email will be sent once tracking information has been added to the order.

 

Can I get help with sizing?
Yes. Contact Chelle’s Fashion Loft LLC before ordering if you need sizing assistance.

 

22. Contact & Customer Support

 

Chelle’s Fashion Loft LLC

 

Phone: 256-962-0978

Professional Business Email: hello@chellesfashionloft.com

Business Hours: Monday–Friday, 9:00 AM–6:00 PM

Expected Response Time: Within 24 hours

 

Preferred customer service contact methods are phone or email.

 

Customers may also submit inquiries through the website contact form.

 

Customers should not use social media for order-related problems.

 

23. Order Tracking

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Customers will receive a shipping confirmation email once tracking information has been added to their order.

Please review Section 6 — Shipping & Delivery Policy for additional tracking and shipping information.

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​24. Custom Order Information

 

Chelle’s Fashion Loft LLC offers:

 

• Custom corset and jean sets

• Custom jeans for all occasions

• Tennis skirt sets for birthdays and school

• Birthday outfits

• Custom T-shirts

• Graduation caps

• Graduation fans

• Graduation buttons

• Graduation stoles

• DIY iron-on decals

• Hoodies

• Big head cutouts

• Custom socks

• Custom collars

 

Chelle’s Fashion Loft LLC offers made-to-order, customized, and personalized merchandise.

 

Ready-to-ship merchandise is not currently offered.

 

25. How to Place a Custom Order

 

Step 1 — Select Your Product

Choose the custom product you would like to order.

 

Step 2 — Select Your Size & Options

Choose the appropriate size and available product options.

 

Step 3 — Enter Personalization

Provide all requested personalization information.

 

Step 4 — Upload Your Materials

Upload photographs, logos, graphics, or other requested materials when applicable.

 

Step 5 — Review Your Information

Carefully check all information for accuracy.

 

Step 6 — Select Processing & Shipping

Choose the applicable processing and shipping options.

 

Step 7 — Complete Checkout

Complete payment and submit your order.

 

Step 8 — Approve Your Design

Review and approve your design proof when a proof is required.

 

Production will proceed according to the applicable order requirements and processing timeframe.

 

Local Pickup Instructions

 

Local Pickup is available.

 

Select Local Pickup at checkout if you are located nearby and would like to pick up your order.

 

You will receive a notification when your order is ready for pickup.

 

Pickup details, including the pickup location and available pickup times, will be provided with your ready-for-pickup notification.

 

Orders must be picked up within 7 days of the ready-for-pickup notification, unless other arrangements have been made.

 

Chelle’s Fashion Loft LLC is not responsible for orders left unclaimed after the 7-day pickup period.

 

Customer Agreements

 

26. Checkout Policy Acknowledgement

 

By completing my purchase, I acknowledge that I have reviewed and agree to Chelle’s Fashion Loft LLC’s applicable Store Policies, including the All Sales Final Policy, processing and production times, shipping terms, sizing information, cancellation terms, and custom-order requirements.

 

I understand that processing and shipping times are separate and that purchasing 2-Day Express Shipping does not shorten production time.

 

27. Custom Order Agreement

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I confirm that the size, spelling, names, dates, photographs, colors, wording, and personalization information I provided are accurate.

I understand that customized and personalized merchandise is final sale once production begins.

I understand that once I approve my final design proof, additional changes cannot be made.

I understand that Chelle’s Fashion Loft LLC does not guarantee delivery by my event date.

I acknowledge that I have reviewed Section 6 — Shipping & Delivery Policy for applicable processing, Rush Processing, and shipping information.

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