The fine print, minus the headache. Everything below keeps your custom order smooth.                                                             

• Terms & Conditions

• By shopping with Chelle's Fashion Loft LLC, you're agreeing to the policies below. We make everything to order — custom, personalized, made for you. Before you check out, double-check your product details, sizing, personalization, processing times, and shipping choice. All orders are subject to payment approval and material availability.

• All Sales Final

• Every piece we make is custom — designed around you and only you. Because of that, all sales are final. We can't accept returns or issue refunds, including for change of mind or incorrect size, color, style, spelling, dates, photos, or personalization details submitted at checkout. Review your order carefully before you complete it — measure twice, order once.

• Exchanges

• We don't accept exchanges. You're in control of every detail — product, size, color, style, and personalization — so choose carefully. Not sure about sizing? Message us before you order and we'll help you get it right.

• Custom Orders & Personalization

• This is the fun part — and the part where details matter most. You're responsible for sending complete, accurate info: names, spelling, dates, sizes, colors, photos, wording, and design details. Once production begins, your custom piece is final sale. We can't remake or refund orders built from incorrect info submitted at checkout — so proof your details like it's picture day.

• Cancellations & Order Changes

• Changed your mind? You have 48 hours after ordering to request a cancellation — as long as production hasn't started. Once production begins, the order can't be canceled. And once you approve your final design proof, no further changes can be made.  

• PROCESSING AND PRODUCTION

• ​Standard and custom orders take 10–14 business days (weekends and holidays don't count). Ordering more than one piece may add a little extra time. Heads up: production time and shipping time are two separate clocks — shipping starts after your piece is made. Need it faster? See Rush Processing below.

• Shipping & Delivery

• We ship anywhere in the United States via USPS and UPS. (International and local delivery aren't available right now.)

• - Standard Shipping — $8.00 · 3–5 business days after production

• - 2-Day Express Shipping — $40.00 · 2 business days after production is complete

• - Local Pickup · available at our Gadsden, AL location

• Express shipping speeds up transit — it doesn't shorten production time.

• Rush Processing

• In a time crunch? Rush Processing ($40) moves your order through production within 5 business days (weekends and holidays excluded).

• Pair it with 2-Day Express Shipping ($40) for the fastest possible turnaround — $80 total for both. Even with rush services, we can't guarantee delivery by a specific event date — so order early when the date matters.

• Tracking

• You'll get a shipping confirmation email with tracking as soon as your order leaves us. We can't control carrier delays once it's in their hands — but we'll always help you track it down.

• Damaged, Defective, or Incorrect Orders

• If your order arrives damaged, defective, or just not what you ordered, contact us within 7 days of delivery with clear photos of the item and the packaging. If the mistake is ours, we'll make it right — remake, repair, or replacement on us.

• Customer-Supplied Images & Designs

• Sending your own photos, logos, or artwork? Make sure they're high quality and that you have the right to use them. We can't fix low-resolution images or sort out copyright issues.

• Payment

• All orders are paid in full at checkout. We accept all major payment methods shown on the site. Orders are subject to payment approval.

• Product Availability & Appearance

• Everything is subject to material availability. Colors may look slightly different on your screen vs. in person — that's just screens and suppliers being screens and suppliers.

• Event Dates

• We know the date matters — birthdays, graduations, homecoming. But we can't guarantee delivery by a specific date. Order early and give yourself buffer: 10–14 business days of production plus shipping time.

• Privacy

• Your info is used only to process your order and support you. We don't sell or share it — period — except what's needed to fulfill your order (like handing your address to the shipping carrier). Our site may use cookies to keep your shopping experience smooth.

• Customer Support

• Questions about your order, sizing, or anything above? Reach out — we're here to help.

• (256) 962-0978 · hello@chellesfashionloft.com

• Thank you for shopping custom. Thank you for shopping the Loft.